AT SANTIVIA, WE LOVE MAKING THINGS EASY FOR YOU.

How do I qualify for free shipping?

Domestic orders over S$100 will receive free standard shipping within Singapore.

How will my items be shipped?

We use various carriers including DHL, Fedex, Aramex and Ninja Van, but these may vary from time to time. 

How long does it take for orders to arrive?

We estimate domestic shipping within Singapore transit to be between 2-7 business days of placing your order. International shipments to locations outside of Singapore can take between 7-21 days. Please note that these are estimates and delivery could occur in more or less time. 
Delays may occur as a result of conditions beyond our control such as during the festive season, missing delivery information, service interruption, severe weather and customs clearance. 

How will my order be tracked?

You’ll be given a tracking number and will be able to track the delivery once we have prepared your shipment confirmation.